* * * VIDEO CONSULTATIONS * * *
We are now offering video consultation appointments. These consultations are a great way for the GP to both see and hear you in the current climate where we are trying to give patients the best care we can, whilst abiding by social distancing rules.
You can connect on an iPhone, Android device, PC or laptop as long as you have either Safari or Google Chrome.
Please phone the surgery to book a secure video consultation appointment before clicking on the link below.
Five minutes prior to your appointment time please click on this link:
Click me to access VIDEO CALL SERVICE
Set up your call by entering the required information and ticking the Terms & Agreement box. Please then wait in the virtual waiting room until the doctor answers your call.
Your call will only be answered if you have a pre-booked video consultation appointment.
Please see the NearMe link for more information NHSNearMe
Patients Requesting Face Mask Exemption
There is no requirement for GPs to provide exemption letters. Please click on the link below for more information.
"You must wear a face covering when using public transport in order to prevent the transmission of the virus. For children under 5 years of age or those with particular health conditions who cannot put on, wear or remove a face covering because of any physical or mental illness or impairment or disability or without severe distress an exemption applies. There is no requirement to obtain evidence in the form of a letter from a doctor or government that you are exempt. If you have a condition which means you cannot wear a face covering you need only advise if asked that you cannot wear a face covering because you are exempt for one of the reasons listed above."
Some useful information for patients:
To All Our Patients
Firstly on behalf of the practice, we wish to express our thanks for your amazing co-operation and acceptance of our service changes due to the Coronavirus crisis.
As advertised on the NHS Inform website, we would urge patients with enquiries regarding Coronavirus to refer to the up-to-date information on the NHSInform/Coronavirus website here and if you are unwell with symptoms that relate to Coronavirus to contact NHS24 on 111. Check if you have coronavirus symptoms by clicking this link to NHS111 online.
We would however strongly advise patients NOT TO IGNORE symptoms that are unrelated to the coronavirus and risk delay of diagnosis or treatment. Whilst we are minimising patient contact, for the safety of our patients and staff, we are operating telephone and video consultations and where possible using innovative new ideas to facilitate care. We are STILL doing face-to-face consultations when clinically necessary following telephone consultation triage.
As stated above, please DO NOT IGNORE new clinical problems or symptoms.
Unfortunately we are still encountering high prescription demands from some patients who are requesting medications well before they are due or for items that they have not had before or for some length of time. We would value your consideration in this matter.
To minimise footfall into the surgery we have closed the front doors.
This is an unprecedented and fast moving situation and further changes may need to be made in light of developments. We will endeavour to keep you updated on these. Please be patient and kind to our reception staff during this time. They are doing their best under enormous pressure.
Finally, once again thanks for your co-operation and kind messages. Keep to the national coronavirus advice and guidelines.
Keep well, keep safe.
Minor Injuries Assessment
NHS Lothian are now offering a Minor Injury Assessment by video call in your own home. Their aim is to provide timely assessments, advice and treatment for patients.
Calling the number 07977 246848, patients will be offered an appointment for a private, secure and confidential video call assessment which they access via a link that opens a live chat with one of the Minor Injury Unit team. Lines are open from 11am until 7pm.
Types of injuries suitable for Call MIA:
- strains, sprains and suspected broken bones
- wounds and burns
- musculoskeletal conditions (joints, ligaments, muscles, nerves, tendons)
Click here for more details on MIA.
For more details on the Minor Injuries Unit service click here.
(Site updated 07/07/2020)