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***PLEASE ENSURE YOU HAVE THE CORRECT EMAIL ADDRESS - firstname.lastname@example.org - if you have been using email@example.com (the 'nhs' is missing from the Lothian part) this will be bounced back as undeliverable as automatic forwarding of emails to the @nhslothian email has now expired. ***
Please update your records by deleting the old @Lothian email address and now use the firstname.lastname@example.org
We will accept prescription requests to our email address. We will also accept photos to support a consultation if a clinician has requested these.
We will not action or respond to general enquiries or other requests. If you have any questions or queries please telephone the surgery on 0131 537 4407 for further assistance. ***
The First Minister has announced additional restrictions in all parts of Scotland at level 4 to help suppress the new strain of coronavirus. Shielding patients should follow the same guidance as the rest of the population. In addition, if you can't work from home you should NOT go to work. The Chief Medical Officer is sending letters to shielding patients which will act as a fit note. If you need support to access food, medicines and other services, call the National Helpline on 0800 111 4000 or visit www.mygov.scot/shielding for more information.
If you have a general query about the COVID-19 vaccine, please look on the www.nhsinform.scot/covid19vaccine website or use the national helpline 0800 030 8013 which is open from 8am to 8pm, seven days a week. It will not be possible to book or change vaccine appointments via the helpline.
Vaccine rollout to the general public, based on age and underlying health conditions, will start as soon as possible, and will depend on vaccine supply. This is likely to be at the start of the new year so please look out for a letter and a leaflet arriving in the post which will invite you to make an appointment for your vaccine. The first group to receive this will be the over 80s.
Please avoid calling the surgery with any general queries about the COVID-19 vaccine as we are unable to give you any more information at this stage and we need to try and keep phone-lines open for people who are unwell and needing medical care. Many thanks for your ongoing patience and cooperation.
Urinary Tract Infections
Woman aged between 16 and 65 with any of the following symptoms can contact any pharmacy to receive treatment for a UTI:
- burning or stinging sensation on passing urine
- need to pass urine urgently
- need to pass urine frequently.
If you are pregnant, have visible blood in your urine or have recurrent UTIs then please contact the surgery to make an appointment with a clinician.
* * * VIDEO CONSULTATIONS * * *
We are now offering video consultation appointments. These consultations are a great way for the GP to both see and hear you in the current climate where we are trying to give patients the best care we can, whilst abiding by social distancing rules.
You can connect on an iPhone, Android device, PC or laptop as long as you have either Safari or Google Chrome.
Please phone the surgery to book a secure video consultation appointment before clicking on the link below.
Five minutes prior to your appointment time please click on this link:
Click me to access VIDEO CALL SERVICE
Set up your call by entering the required information and ticking the Terms & Agreement box. Please then wait in the virtual waiting room until the doctor answers your call.
Your call will only be answered if you have a pre-booked video consultation appointment.
Please see the NearMe link for more information NHSNearMe
NHS Lothian is asking anyone with a minor injury to Call MIA first to get advice about minor injuries quickly and safely.
Call MIA is an online video consultation service for patients aged 12 years and over who have an injury less than 14 days old. It is carried out by a qualified Nurse Practitioner who can provide advice in minutes on injuries including:
• strains, sprains and suspected broken bones of arms and legs
• wounds and minor burns
• minor bumps to head and face
• simple eye injuries
• insect bites and stings
A lot of minor injuries can be treated from the comfort of your own home or with the help of a local pharmacist. If you do need to be examined in person, Call MIA will arrange a suitable appointment at a minor injuries service so you don’t need to wait when you attend.
To discuss your injury and arrange an appointment if required call 111 and listen to the options.
If your minor injury is over 14 days old, please contact your local GP. Children aged 12 years and under should attend one of the services at the Royal Hospital for Sick Children (Sciennes Road), Western General Hospital or St John’s Hospital.
We are aware that letters have been sent out to patients who have been asked to previously shield or have been added to the list of those considered at a higher risk from coronavirus.
This letter offers a free supply of vitamin D. Please note you must contact the number stated on your letter or follow the text request options. Please do not contact the surgery to organise this.
Patients Requesting Face Mask Exemption
There is no requirement for GPs to provide exemption letters. Please click on the following link below for more information.
"You must wear a face covering when using public transport in order to prevent the transmission of the virus. For children under 5 years of age or those with particular health conditions who cannot put on, wear or remove a face covering because of any physical or mental illness or impairment or disability or without severe distress an exemption applies.
There is no requirement to obtain evidence in the form of a letter from a doctor or government that you are exempt. If you have a condition which means you cannot wear a face covering you need only advise if asked that you cannot wear a face covering because you are exempt for one of the reasons listed above."
Some useful information for patients:
A Note to our Patients
Whilst our doors are currently closed, we are working at full capacity, just in a different way to which we operated before Covid-19.
- We are now consulting in the main by telephone, followed by our new video consulting service and we are also still seeing a small number of patients face to face.
- We are using these different consulting methods to limit the footfall to surgery, to ensure that we can follow social distancing rules and primarily to ensure the safety of patients and staff.
- We ask that you do not hesitate to call us if you have a health concern, though we also ask that you consider the urgency of your health concern. As demand continues to increase, same day appointments should only be used for an urgent concern. This enables those who really need it to use this service.
- If you are invited into the surgery, we ask, if you are able, to wear some sort of face covering whilst you are in attendance.
We would like to take the opportunity at this time, to once again thank all of our patients for their cooperation during these unusual times.
(Site updated 19/01/2021)