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IMPORTANT - PLEASE READ

To All Our Patients,

Firstly on behalf of the practice, we wish to express our thanks for your amazing co-operation and acceptance of our service changes due to the coronavirus crisis

 

As advertised on the NHS Inform website, we would urge patients with enquiries regarding coronavirus to refer to the up-to-date information on the NHSInform/coronavirus website here and if you are unwell with symptoms that relate to coronavirus to contact NHS24 on 111.

 

(Check if you have coronavirus symptoms by clicking this link to NHS111 online)

 

We would however strongly advise patients NOT TO IGNORE symptoms that are unrelated to the coronavirus and risk delay of diagnosis or treatment. Whilst we are minimising patient contact, for the safety of our patients and staff, we are operating telephone consultation and where possible using innovative new ideas to facilitate care. We are STILL doing face-to-face consultations when clinically necessary following telephone consultation triage. As stated above, please DO NOT IGNORE new clinical problems or symptoms.

 

Unfortunately we are still encountering high prescription demands from some patients who are requesting medications well before they are due or for items that they have not had before or for some length of time. We would value your consideration in this matter.

 

Finally, once again thanks for your co-operation and kind messages. Keep to the national coronavirus advice and guidelines. Keep well, keep safe.

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To minimise footfall into the surgery we have closed the front doors.

As mentioned above, we will operate a phone triage system.

 

At this current time we will honour routine appointments which are already booked-in. We are trying to change these to telephone consultations where suitable and will contact you to discuss.  This may change going forward.

Prescription requests have been exceptionally high and we ask that you only request prescriptions that are due for renewal to help us process those that have a real need.  To try and reduce unnecessary footfall into the surgery please submit a request for prescriptions through this website (see Prescription tab) by email to clinical.s78171@nhslothian.scot.nhs.uk or through Patient Services if you are registered for this service.

 

This is an unprecedented and fast moving situation and further changes may need to be made in light of developments. We will endeavour to keep you updated on these. Please be patient and kind to our reception staff during this time. They are doing their best under enormous pressure.

We are dealing with large numbers of enquiries and we thank you for your support and patience whilst we work through this health challenge.

Please keep safe and well.

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Coronavirus (COVID-19) helpline

If you don't have symptoms and are looking for general information, phone the free helpline on 0800 028 2816 or visit the NHS Inform website here.

The helpline is open:

  • Monday to Friday, 8.00am to 10.00pm
  • Saturday and Sunday, 8.00am to 6.00pm

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(Site updated 26/03/2020)
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