We are still offering our full capacity of appointments each week, though we are still operating via telephone and video consultations as the first point of contact to help us comply with the 2m distancing guidelines which still remain in health care.
Please rest assured that if a clinician decides that a face-to-face appointment is required after the telephone/video consultation then this will be booked.
We are currently offering appointments on a 4 week rolling basis. We have a limited number of same day appointments. Therefore, we ask that you consider the urgency of your concern to allow those requiring a same day appointment the most to use them.
Telephone and video consultations are allotted to a 10 minute slot; this is the same time as a face-to-face appointment. If you have a number of concerns then the clinician may ask you to make a further appointment for more in depth discussion. We ask that you treat these consultations in the same manner as you would if you were seeing a clinician at the surgery. Therefore please ensure that you are in a confidential and safe environment. We ask that if you are driving at the time of your call, please pull over to allow you to focus on your conversation and the advice being given.
If you are having a telephone consultation and it may be helpful for a photo to be sent to assist with this consultation, then please send photographs to Clinical.S78171@nhslothian.scot.nhs.uk.