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Coronavirus (COVID-19) Helpline

If you don't have symptoms and are looking for general information, phone the free helpline on 0800 028 2816 or visit the NHS Inform website here.

The helpline is open:

  • Monday to Friday, 8.00am to 10.00pm

  • Saturday and Sunday, 8.00am to 6.00pm


Helpline for Vulnerable Members of the Public

A new national phone number has been launched for people who are over 70, disabled, require the support of mental health services, are pregnant or receive a flu jab for health reasons. This includes the shielded group and the wider at risk groups.

The helpline – 0800 111 4000 – will initially operate during core working hours of 09:00 to 17:00 while plans are developed and implemented to extend it to operate for a longer period each day.

Callers will be automatically connected to their local authority who will support them to access the service they need, such as:

  • essential food and medication
  • links to local social work services for vulnerable children or adults
  • emotional support
  • contact with local volunteer groups.

Please click here for more information.

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