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Appointments

We are currently offering appointments on a 2 week rolling basis. We have a limited number of same day appointments. Therefore, we ask that you consider the urgency of your concern to allow those requiring a same day appointment the most to use them.

If a Clinician decides that face-to-face appointment is required after the telephone/video consultation, then this will be booked.

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Our appointments system is designed to offer you a range of options in accessing our services:

  • Early Morning: 07:00 - 08:00 pre-bookable 8 weeks in advance - symptoms/reason for appointment will be required at time of booking. SUSPENDED UNTIL FURTHER NOTICE

  • Routine Appointments: Daily pre-bookable 8 weeks in advance - symptoms/reason for appointment will be required at time of booking. SUSPENDED UNTIL FURTHER NOTICE

  • Same-day Appointments: Each morning our system offers appointments to meet daily demand. From 08:00 onwards, please call 0131 537 4407 or book at reception desk - symptoms/reason for appointment will be required at time of booking. SUSPENDED UNTIL FURTHER NOTICE

  • Emergency - Duty doctor: Each day we operate an emergency surgery for symptoms that cannot wait until the next available routine appointment.  Please be aware that our receptionist will need details of your emergency to allow the doctor to prioritise the surgery. 

Drop-in Surgery

This service is suspended due to the current coronavirus situation.

Self Check-In

This service is suspended due to the current coronavirus situation.

Please check-in at the reception desk.

It is the responsibility of the patient to check in for all appointments.

If you fail to check-in this may result in you not being seen.

Telephone Consultations

Each day we offer telephone consultations with a doctor. Please call 0131 537 4407. You will be asked for a description of your symptoms/reason for call at time of booking and please ensure you can take the call at the time given by reception.

Advance Bookings - SUSPENDED UNTIL FURTHER NOTICE

Appointments may be booked up to 8 weeks in advance for a doctor, practice nurse or phlebotomist.  Please call 0131 537 4407 or book at reception desk. You will be asked for a brief description of your symptoms/reason at time of booking 

Delays

If you are still sitting in the waiting room 20 minutes after your appointment time, please speak to reception.  Sometimes the doctor is running late as he or she has had to deal with problems that take up more than the allotted appointment time.  Sometimes mistakes are made, so please, speak to us and do not wait too long before asking for an explanation.

Chaperones

If you feel it is appropriate, you may ask your doctor for a chaperone to be present during your consultation or examination.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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