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* * * I M P O R T A N T  - Please read * * *

With the number of Covid cases rapidly rising at the moment we have reviewed some of our processes.

* * *We now respectfully ask that you change to one of the surgical fluid resistant medical grade masks upon entering the surgery if you are attending for a face-to-face appointment. * * *

These are available just inside the main door on a small table.  Please sanitise your hands with the sanitiser provided before picking up and changing your mask.

These masks provide far more effective protection for both you and our staff than fabric face coverings.

We thank you for you co-operation with this and your help in keeping our community safe.


 * * * SCOTTISH GOVERNMENT NOTICE *  * *

The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as hospitality and shops.

 

This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19.

 

From 19 July 2021 (when we go to Level 0) the following rules still apply in General Practice:

  • wearing of face coverings by patients and the public (unless you are exempt)
  • physical distancing of 2 metres in waiting rooms
  • contact your practice by telephone in the first instance
  • wearing of PPE by staff
  • screening of all patients for Covid 19 symptoms

 

Please support your local practice team by complying with this guidance.


Video

* * * VIDEO CONSULTATIONS * * *

We are now offering video consultation appointments.  These consultations are a great way for the GP to both see and hear you in the current climate where we are trying to give patients the best care we can, whilst abiding by social distancing rules.  

You can connect on an iPhone, Android device, PC or laptop as long as you have either Safari or Google Chrome.

Please phone the surgery to book a secure video consultation appointment before clicking on the link below.

Five minutes prior to your appointment time please click on this link: 

Click me to access VIDEO CALL SERVICE

Set up your call by entering the required information and ticking the Terms & Agreement box. Please then wait in the virtual waiting room until the doctor answers your call.

Your call will only be answered if you have a pre-booked video consultation appointment. 

Please see the NearMe link for more information NHSNearMe


Pre-bookable Appointments

We are now offering pre-bookable appointments up to 4 weeks ahead. This allows you to plan routine appointments in advance.
 
Please ensure if you cannot make your appointment for any reason that you call us to cancel, so that we can then offer your appointment to another patient.

Queensferry Care Telephone Befriending Service

During COVID 19 lockdown Queesferry Care have been able to adapt their services to stay connected to their service users.  With full training given, volunteers are now able to offer a telephone befriending service as part of our NEW Connecting Communities initiative, supported by funding from Befriending Networks.

This service is available to older people in South Queensferry, Ratho, Ratho Station, Dalmeny, Newbridge and Kirkliston.

Never before has it been so important or as easy to connect.

To access the service or to volunteer please contact us.

Email lorna.russell@qccc.org.uk or Call 0131 331 5570

Queensferry Care Telephone Befriending


 

MIA logo

NHS Lothian is asking anyone with a minor injury to Call MIA first to get advice about minor injuries quickly and safely.


Call MIA is an online video consultation service for patients aged 12 years and over who have an injury less than 14 days old. It is carried out by a qualified Nurse Practitioner who can provide advice in minutes on injuries including:

• strains, sprains and suspected broken bones of arms and legs
• wounds and minor burns
• minor bumps to head and face
• simple eye injuries
• insect bites and stings

A lot of minor injuries can be treated from the comfort of your own home or with the help of a local pharmacist. If you do need to be examined in person, Call MIA will arrange a suitable appointment at a minor injuries service so you don’t need to wait when you attend.

To discuss your injury and arrange an appointment if required call 111 after initial message press 9 to continue then Option 2 and Option 2 again.

If your minor injury is over 14 days old, please contact your local GP.

Children aged 12 years and under should attend one of the services at the Royal Hospital for Children and Young People (located next to the Royal Infirmary of Edinburgh at Little France), Western General Hospital or St John’s Hospital.

Queen Margaret Hospital Minor Injuries Unit, Dunfermline

Operate a walk-in service 24 hours-a-day, 7 days a week.  NO APPOINTMENT NECESSARY.

The service treats adults and children over one-year old for minor or less serious injuries. Please note that we can only treat injuries sustained within the last 72 hours.

  • Arm, wrist and hand injuries
  • Knee, ankle and foot injuries
  • Back, shoulder and rib injuries
  • Head and neck injuries in people who are fully conscious
  • Cuts and wounds which may need dressing and stitches
  • Minor burns and scalds

The Minor Injuries Unit at Queen Margaret Hospital is located at Whitefield Road, Dunfermline, KY12 0SU and contacted on 01383 623623.

Please phone units before attending to check injury suitable for their service. 

Queen Margaret Hosptial Minor Injury Unit

(Site updated 30/07/2021)
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