Updates & News

Issues identified with Gmail/Googlemail and Hotmail email address

Patient Services Prescription Ordering Service

Issues identified with Gmail/Googlemail and Hotmail email address

We understand how frustrating the process has been in trying to set up a Patient Services Account or are awaiting a verification email or have requested a username/password reset and apologise for the inconvenience this has caused.

We have reported the ongoing problems encountered by patients and have today received information from Vision, the company who manage this software. They have identified a problem with Gmail/Googlemailand Hotmail accounts in that the Internet Service Provider (ISP) is blocking these email addresses within the software, something which Vision state is out with their control. They have advised a work around for the short term and asked that patients consider setting up a new email address for use for Patient Services which is neither Gmail/Gogglemail nor Hotmail. We apologise for this inconvenience and understand if this is something you do not wish to consider.

We have no access to the software that sends the initial set-up letter, the required verification email or the username/password reset and due to security reasons we are not permitted to email confidential correspondence from our clinical email to non-secure email addresses.

We switched to using Patient Services for online ordering of prescriptions as the service offered more accurate selection of medication as the patients themselves could select required medicines from their repeat medications on their medical record and could request items not on repeat. Another benefit for us is the reduction in plain paper usage and time as we are able to print directly on to prescription paper where previously all prescriptions requests were printed on to plain paper then items selected by one of our team.

Please note if you currently have a Patient Services Account already set up with either a Gmail/Googlemail or Hotmail account and all is working correctly no action is required, however, if you request a username or password reset email then this will also be blocked.

We are disappointed this service has now developed issues which are out with our control and until this is resolved we invite you to submit your requests to our clinical email address clinical.s78171@nhslothian.scot.nhs.uk or consider setting up a new email address to register for Patient Services.

Thank you for your patience.
South Queensferry Medical Practice


We respectfully ask that you wear a mask upon entering the surgery if you are attending for a face-to-face appointment - unless exempt.

We thank you for you co-operation with this and your help in keeping our community safe.

Addition of a New Pharmacy

Barnton Pharmacy (195 Whitehouse Rd, Edinburgh, EH4 6BU) will now be collecting prescriptions from us on a Tuesday and Friday if you wish to set them up as your preferred pharmacy.

Please leave one week in between ordering your prescription from us before collecting from the pharmacy.

You will now find this option added to our preferred pharmacy form.

Preferred Prescription Pick-up Form

Pre-bookable Appointments

We are now offering pre-bookable appointments up to 6 weeks ahead. This allows you to plan routine appointments in advance.
Please ensure if you cannot make your appointment for any reason that you call us to cancel, so that we can then offer your appointment to another patient.

Mental Health Nurse

We have a new mental health nurse, Lynne Francis (BSc Hons RMN).

Lynne can help patients aged 18-65 with mental health conditions including depression, low mood, anxiety and stress. She is also able to offer psycho-education around various mental health conditions, brief therapeutic interventions and general wellbeing advice.

If your problem relates to any of the above please make an appointment with Lynne.



Even though restrictions have now been mainly lifted in Scotland, the requirement for 2 metre physical distancing has remained in health care settings. This helps us to protect the most vulnerable in our community.

We have had a lot of queries this week about how we will be operating.  We await further guidance from NHS Lothian and the Scottish Government on this.

Our doors are open and have been for many months. We are still operating at full capacity and the demand is higher than ever for appointments at this time.

If you are displaying any covid symptoms we ask that you ring the surgery to book a telephone or video consultation with a Clinician in the first instance. Please rest assured that if the Clinican feels that you need to be seen in the surgery for further examination then this will be arranged.

There are no plans to return to the drop in surgery format in the future. We have found that common drop in appointment concerns can be dealt with effectively in other ways without a visit to the surgery being required.

We are also trying to simplify our prescription ordering service in line with this. We will be phasing out email and website ordering and using only our Patient Services ordering service. This is a more accurate and effective way for you to order your prescriptions. Please see the information on the Facebook post and Prescriptions page on this website for further detail on this. Thank you to all the patients who have already signed up for this.

We would like to take this opportunity to thank our patients for the support over the past 2 years. We have worked hard to serve our community throughout these challenging times and will continue to do so.


The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as hospitality and shops.

This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19.

From 19 July 2021 (when we go to Level 0) the following rules still apply in General Practice:

  •  wearing of face coverings by patients and the public (unless you are exempt)
  •  physical distancing of 2 metres in waiting rooms
  •  contact your practice by telephone in the first instance
  •  wearing of PPE by staff
  •  screening of all patients for Covid 19 symptoms

Please support your local practice team by complying with this guidance.


We would like to reassure our patients that the proposed extraction of GP data by NHS Digital does NOT include any patients registered with this practice or in NHS Scotland.


NHS Digital provide services in England so are not able to access any data held in Scotland. You are not required to opt out as your data is already safe. We take patient confidentiality extremely seriously and safeguards are in place to protect this, including when data is used for research.


Further information on how NHS Scotland handles your personal information is on the NHS Inform website: How NHS Scotland handles your personal data.

Organ Donation Legislation Changes 26 March 2021

The law is changing to an opt-out system, also known as deemed authorisation. Members of the public who do not wish to be considered as a donor should opt-out, either on the organ donor register or in another form of writing. For further information please click on the link below: https://www.organdonationscotland.org/