We make every effort to give the best service possible to everyone who attends our practice, but there may be times when you feel this has not happened. If you wish to make a complaint or have a suggestion to improve service, please telephone or write to our Practice Manager and she will deal with your comments/feedback in a timely and professional manner.

Lynne Harrison, Practice Manager, South Queensferry Medical Practice, 41 The Loan, South Queensferry, EH30 9HA

0131 537 4407

We hope you never have cause to complain but should you feel you need to do so, a leaflet explaining the procedure is available from reception.  For more information on feedback, complaints and your rights please visit the website below:

https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/feedback-complaints-and-your-rights 

To leave feedback or make a complaint about NHS Lothian services, contact:

Patient Experience Team

Waverley Gate

2-4 Waterloo Place

Edinburgh

EH1 3EG

Tel: 0131 536 3370

Email:feedback@nhslothian.scot.nhs.uk

https://www.nhslothian.scot/yourrights/patient-experience-team-tell-us-about-your-experience/

You should contact the practice directly if you’ve got a complaint about a GP, pharmacy, dentist or optician.

Or contact the Scottish Public Services Ombudsman.

www.spso.org.uk 0800 377 7330