Suggestions & Complaints

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice, but there may be times when you feel this has not happened. If you wish to make a complaint or have a suggestion to improve service, please telephone or write to our Practice Manager and she will deal with your comments/feedback in a timely and professional manner.

Lynne Harrison, Practice Manager, South Queensferry Medical Practice, 41 The Loan, South Queensferry, EH30 9HA

0131 537 4407

We hope you never have cause to complain but should you feel you need to do so, a leaflet explaining the procedure is available from reception.

Contact details of Complaints Officer, NHS Lothian (in the event you feel you cannot raise your complaint with the practice direct):

NHS Lothian Complaints Team, 2nd Floor Waverely Gate, 2-4 Waterloo Place, Edinburgh, EH1 3EG

T: 0131 465 5708


Or contact the Scottish Public Services Ombudsman. 0800 377 7330


complaint letter writing