Prescriptions

WE DO NOT TAKE PRESCRIPTION REQUESTS OVER THE PHONE FOR PATIENT SAFETY REASONS.

Same Day Prescriptions

We are inundated with requests for same day prescriptions for regular repeat medications.

Unfortunately we find that often these prescriptions are then not picked up until several days later or sometimes not at all.

Same day requests for regular prescriptions will require to be picked up from the surgery no earlier than 5:30pm and you will be requested to fill out a form before receiving your prescription. This will help us to monitor patients who are regularly requesting same day prescriptions.

It is the responsibility of the patient to re-order their medications with enough time BEFORE they run out.  

Repeat Prescriptions

We are changing our system for requesting prescriptions. To give patients a secure way to directly access their repeat prescriptions and to keep our paper use to a minimum we are switching to Patient Services prescription ordering ONLY. In the near future, web ordering and email requests will not longer be accepted. PLEASE SIGN UP FOR A PATIENT SERVICES ACCOUNT IF YOU WISH TO CONTINUE ORDERING ELECTRONICALLY.

 

🔸Many of our patients already use this service and find it to be a highly effective and simpler way of ordering medication.

 

🔸In line with this we will be phasing out the use of email and website ordering - please see information below on how to register for Patient Services.

 

🔸For patients WHO DO NOT HAVE ACCESS TO A COMPUTER please submit the tear-off slip from the printed prescription or submit your request in writing including your name and date of birth. You can post this to us or drop through the surgery letter box. Another option for requesting prescriptions is to speak with your community pharmacy about their Managed Prescription Service.

 

🔸For patients applying for an account who are under the age of 16, if the child is deemed to have capacity (they are competently able to make their own decisions) then they will be required to have an individual email address. Young children and those not deemed to have capacity can be linked to a parent account. We will contact you about this upon application.

 

🔸All patients above the age of 16 must have their own individual email address to apply for a Patient Services. We CANNOT process your application with a joint email address. These provisions are in place in order to comply with GDPR regulations.

 

To register for this online service:

 

* * * Please note: if opening Patient Registration form on a mobile phone then please SAVE document then OPEN - if opened before saving there is a loss of text within the form.

 

Please print and complete the Patient Services Registration Form and either hand into reception or scan and email to clinical.s78171@nhslothian.scot.nhs.uk adding 'Patient Services' to the subject line of your email.

 

PLEASE NOTE WE REQUIRE YOUR HANDWRITTEN SIGNATURE, so if you cannot print and scan then please complete and hand in to the surgery instead. Forms are available from Reception if you do not have a printer.

 

Upon receipt we will create an online account for this more accessible, accurate and convenient prescription ordering service and a set-up letter will be emailed to the email address provided on the submitted form. (Please note when sending personal data via an unencrypted email this is unsecure and could expose you to a data breach.)

We do not take prescription requests over the telephone for patient safety reasons.

We are phasing out our Website and email ordering of prescriptions - please consider registering for a Patient Services account.

Prescriptions require 3 working days to be processed and signed before collection. These may take a further 2 days at the pharmacy to be processed so please order your medication in plenty of time.

Same day requests for repeat prescriptions will only be completed by exception.

Patient Services Online Prescription Ordering

To order your prescription online via Patient Services please click here.

To register for this online service please print and complete the Patient Services Registration Form and either hand into reception or scan and email to:

clinical.s78171@nhslothian.scot.nhs.uk 

Please add 'Patient Services' to the subject line of your email and on receipt we will create an online account for this more accessible, accurate and convenient prescription ordering service. (Please note when sending personal data via an unencrypted email this is unsecure and could expose you to data hacking.)

Email Prescriptions

We are phasing out this method of requesting prescriptions in the near future.  Please apply for a Patient Services account as mentioned above to continue ordering your medication electronically.

To order your prescription by email please send details of:

  • name
  • date of birth
  • medication required
  • preferrerd pharmacy

to the email address below:

 clinical.S78171@nhslothian.scot.nhs.uk

We will not action or respond to emails with general enquiries or other requests.
If you have any questions or queries please telephone the surgery on 0131 537 4407 for further assistance.