Configure Prescription Details

Issues identified with Gmail/Googlemail and Hotmail email address

Patient Services Prescription Ordering Service

Issues identified with Gmail/Googlemail and Hotmail email address

We understand how frustrating the process has been in trying to set up a Patient Services Account or are awaiting a verification email or have requested a username/password reset and apologise for the inconvenience this has caused.

We have reported the ongoing problems encountered by patients and have today received information from Vision, the company who manage this software. They have identified a problem with Gmail/Gogglemail and Hotmail accounts in that the Internet Service Provider (ISP) is blocking these email addresses within the software, something which Vision state is out with their control. They have advised a work around for the short term and asked that patients consider setting up a new email address for use for Patient Services which is neither Gmail/Googlemail nor Hotmail. We apologise for this inconvenience and understand if this is something you do not wish to consider.

We have no access to the software that sends the initial set-up letter, the required verification email or the username/password reset and due to security reasons we are not permitted to email confidential correspondence from our clinical email to non-secure email addresses.

We switched to using Patient Services for online ordering of prescriptions as the service offered more accurate selection of medication as the patients themselves could select required medicines from their repeat medications on their medical record and could request items not on repeat. Another benefit for us is the reduction in plain paper usage and time as we are able to print directly on to prescription paper where previously all prescriptions requests were printed on to plain paper then items selected by one of our team.

Please note if you currently have a Patient Services Account already set up with either a Gmail or Hotmail account and all is working correctly no action is required, however, if you have requested a username/password reset email this will also be blocked.

We are disappointed this service has now developed issues which are out with our control and until this is resolved we invite you to submit your requests to our clinical email address or consider setting up a new email address to register for Patient Services.

Thank you for your patience.
South Queensferry Medical Practice

Repeat Prescriptions


Log in to your Patient Services Account to order your repeat prescriptions using this link: 


Patient Services log-in


For patients WHO DO NOT HAVE ACCESS TO A COMPUTER please submit the tear-off slip from the printed prescription or submit your request in writing including your name and date of birth.


You can post this to us or drop through the surgery letter box. Another option for requesting prescriptions is to speak with your community pharmacy about their Managed Prescription Service.



Please see statement above.

As we have been notifying since the 23rd July 2021, the only way to now order prescriptions electronically is through your Patient Services Account.  We have removed the previous website ordering option.

Please follow the steps below to register for our Patient Services prescription ordering service. 

Step 1 -Patient Services Registration Form - complete and submit the form. 


Step 2 - Once we have processed the form a letter from MyVisionOnline will be sent to the email address given on the submitted form. This may appear in either the 'inbox' or 'spam' mail - please check both and follow the instructions on the letter.  Please note the linkage key contained in the letter is only valid for 30 days.  THIS LETTER IS REQUIRED BEFORE YOU CAN SET UP YOUR ACCOUNT.


Please follow the link below which guides you through the steps on how to register for your Patient Services Account:


Guideline to Patient Services Registration Process


Step 3 - When you receive the letter from MyVisionOnline and have viewed the process above please click on the link below to register your account - please note you must have the letter from MyVisionOnline generated by the surgery on receipt of your registration form (Patient Services Registration Form) before you try to register your account.  On receipt of the MyVisionOnline letter please register your Patient Services Account before trying to log-in by following this link:

To start Patient Services Registration of account click this link

 Step 4 - Once you have successfully set up your account and logged in, you will see a list of any repeat prescriptions on your record. You may select any of these to make an order request. There is also a free text box in which you can type to request medication which may not be on your repeat list.



Please note this service is for requesting prescriptions only.  Viewing your medical record or booking/cancelling appointments is not currently available in Scotland although it is indicated as part of the service on the Patient Services website. 


🔸For parents applying for a Patient Services Account for a child aged 12-15, if the child is deemed to have capacity (they are competently able to make their own decisions) then they will be required to have an individual email address.  Young children and those not deemed to have capacity can be linked to a parent email address.


🔸All patients above 16+ must have their own individual email address to apply for a Patient Services. We CANNOT process your application with a joint email address. These provisions are in place in order to comply with GDPR regulations.


Please visit Patient Services - Patient Help Centre for detailed information on the services available, printable guides, Frequently Asked Questions and video tutorials.  

Preferred Prescription Pick-up

If you would like to change where you pick-up your prescription please complete and submit the form Preferred Prescription Pick-up Form. PLEASE ONLY FILL OUT THIS FORM IF YOU WOULD LIKE TO CHANGE YOUR CURRENT PREFERENCE.

Please select your preferred option for prescription pick-up as displayed on the form.  We will update your record with your choice - please allow us 3 working days to process this form.

Barnton Pharmacy (195 Whitehouse Rd, Edinburgh, EH4 6BU) will now be collecting prescriptions from us on a Tuesday and Friday if you wish to set them up as your preferred pharmacy.

Please leave one week in between ordering your prescription from us before collecting from the pharmacy.

You will now find this option added to our preferred pharmacy form.


Preferred Prescription Pick-up Form - please allow us 3 working days to process this form.


If you have selected a pharmacy, please allow 5 days from submission of request before attending the pharmacy to collect your medication.

If you have requested surgery pick-up please leave 3 days from submission of request before pick-up. 


Same Day Prescriptions

We are inundated with requests for same day prescriptions for regular repeat medications.

Unfortunately we find that often these prescriptions are then not picked up until several days later or sometimes not at all.

Same day requests for regular prescriptions will require to be picked up from the surgery no earlier than 5:30pm and you will be requested to fill out a form before receiving your prescription. This will help us to monitor patients who are regularly requesting same day prescriptions.

It is the responsibility of the patient to re-order their medications with enough time BEFORE they run out.  

Email Prescriptions

We not longer accept prescription requests by email.  Please apply for a Patient Services account as mentioned above to continue ordering your medication electronically.

Patient Services Registration Form