Appointments
Configure Appointment Details
Page last reviewed: 30 March 2026
Page created: 09 September 2021
Page created: 09 September 2021
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Please note that the practice will be CLOSED between 12:30pm and 1:30pm each day.
If you have a medical emergency, please call 07762 461164 or if you have a life-threatening emergency, please call 999.
If you have any questions or need advice, please call the surgery on 0131 537 4407.
We kindly ask that you do not send emails as we do not handle patient queries by email. Our email address is for clinician use only and cannot be used for patient queries.
Thank you for your cooperation.
If there is a queue at reception and you are wishing to check-in for an appointment with a GP, practice nurse, health care assistant, phelbotomist or Jordan Hepburn our in-house physiotherapist our easy-to-use check-in screen will save you waiting in the queue. Follow the blue footprints on surgery floor which will take you to the check-in screen, follow the onscreen instructions.
Once checked-in, please take a seat in the main seating area for appointments with a GP or Jordan Hepburn.
For all other appointments please take a seat in the Communitty Wing seating area until called by clinician.
Diabetic eye screening appointments are not held on the check-in machine, please take a seat in the Communitty Wing seating area until called by clinician.
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.
If you fail to notify the Practice that you are unable to attend, you will be sent a text message informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.
When you book an appointment, we reserve this time exclusively for you and will text an appointment reminder.
Should you need to cancel your appointment please provide us with at least 24hrs notice.
Please call the surgery on 537 4407 to cancel an appointment if it is no longer required.
We hope you appreciate that if you cancel without giving sufficient notice, we are unable to fill that appointment time.
We understand that many patients are trying to reach the hospital regarding their appointments. As we share the same phone numbers, we kindly ask that you contact the hospital directly for any queries related to hospital appointments, as we are unable to access or manage hospital scheduling information.
Check your appointment letter for the correct contact number.
Thank you for your understanding.
We have a texting service which allows you to receive a reminder about your appointments.
Please add appointment details to paper or digital calendar/ diary. Please do not depend on text message reminders as the network is unreliable.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Please notify us of your symptoms/reason for booking the appointment in the comments box.
If you need to cancel an appointment you can do so up to 24 hours before the appointment, after this time you will need to contact the surgery direct on 537 4407.
Please note: Patient Services is used for requesting prescriptions and booking GP and smear appointments only.
Although the Patient Services website may indicate that you can view your medical record, this feature is not currently available in Scotland.
More about Patient Services
Please log-in to your Patient Services Account to book face-to-face appointments:
We are currently offering appointments on an 8 week rolling basis.
Telephone and video consultations are allotted to a 10 minute slot; this is the same time as a face-to-face appointment. If you have a number of concerns then the clinician may ask you to make a further appointment for more in depth discussion. We ask that you treat these consultations in the same manner as you would if you were seeing a clinician at the surgery. Therefore please ensure that you are in a confidential and safe environment. We ask that if you are driving at the time of your call, please pull over to allow you to focus on your conversation and the advice being given.
We also offer video consultation appointments. These consultations are a great way for the GP to both see and hear you without attending the practice in person.
You can connect on an iPhone, Android device, PC or laptop as long as you have either Safari or Google Chrome.
Please phone the surgery to book a secure video consultation appointment before clicking on the link below.
Five minutes prior to your appointment time please click on this link:
Click here to access VIDEO CALL SERVICE
Set up your call by entering the required information and ticking the Terms & Agreement box. Please then wait in the virtual waiting room until the doctor answers your call.
Your call will only be answered if you have a pre-booked video consultation appointment.
Please see the NearMe link for more information NHSNearMe
