Patient Services is our secure online system designed to make managing your healthcare easier and more efficient. By creating an account, you can:

✔ Order Repeat Prescriptions

• Your repeat medications are visible directly from your account.
• You can also request items not on your repeat list when needed.
• Using the online system helps our Prescription Team process the growing number of requests safely and efficiently.

✔ Book Face‑to‑Face GP Appointments

• Patients can book selected in‑person appointments quickly and securely through their account.

• Please notify us of your symptoms/reason for booking the appointment in the comments box.

  If you need to cancel an appointment you can do so up to 24 hours before the appointment, after this time you will need to contact the surgery direct on 537 4407.

Using the online system helps:

• Improve accuracy of prescription requests
• Give patients greater flexibility with ordering at any time of day, not just during practice hours
• Support the surgery in processing a growing workload more efficiently

To ensure security and confidentiality:

One Email Address per Account

Each Patient Services account must have its own unique email address.
This means the same email cannot be shared across multiple patient accounts.

Patients Aged 12+

Patients aged 12 and over can have their own account if they have capacity to manage it.

Children & Patients Without Capacity

For younger children or patients who do not have capacity, their account can be:

• Set up using the parent/carer’s email address to allow them to manage prescriptions and appointments on the patient’s behalf. When the child turns 16 we will be in touch to request their own individual email address

Please note: This form is intended only for registering a new Patient Services account. If you are having trouble accessing an existing account, please click here for support and troubleshooting options.

Please do not submit this form if you have already handed in a completed paper version.  We process both paper and digital submissions, so there's no need to submit the form twice.

Patient Services currently operates as a manual process, meaning that once a registration form is completed and submitted, it does not automatically create or activate a patient account. Instead, the submitted form is reviewed and processed by staff, and additional steps are required to fully set up the account within the system. Patients should be aware that submission alone does not give immediate access to services, and they will contacted for further information or confirmation as part of the setup process.

If you have already submitted the form and confirmed your email address but have not yet received your set-up letter, please contact the staff member who requested your email confirmation. They will resend the letter.

Thank you for your cooperation.

PATIENT SERVICES REGISTRATION FORM

Please click on the link below and download the screen-snip guide on how to set up a Patient Services Account:

Patient Services Account Setup Guidance